Drove Rides Privacy Policy
Effective Date: May 21, 2024
Welcome to Drove Rides Technology LLC. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ride-hailing services. By using our services, you consent to the practices described in this policy.
Information We Collect
We collect various types of information in connection with the services we provide, including:
- Personal Information
– Account Information: When you create an account, we collect your name, email address, phone number, and payment information.
– Profile Information: You may provide additional information, such as your profile picture and preferences.
- Ride Information
– Location Data: We collect precise location data from your mobile device when the app is running in the foreground or background to provide our services.
– Ride Details: Information about your ride, including pick-up and drop-off locations, ride duration, and fare.
- Usage Information
– App Interaction: Information about how you interact with our app, such as features used, pages viewed, and in-app actions.
– Device Information: Information about your device, including IP address, operating system, device model, and unique device identifiers.
- Communication Information
– Customer Support: Records of your communications with our customer support, including chat logs, call recordings, and email correspondence.
How We Use Your Information
We use the collected information for various purposes, including:
– Providing Services: To facilitate ride bookings, process payments, and provide customer support.
– Improving Services: To improve our app functionality, enhance user experience, and develop new features.
– Safety and Security: To ensure the safety and security of our users, including verifying identity and preventing fraud.
– Communication: To send you updates, promotional materials, and important notices related to your account and our services.
– Compliance: To comply with legal obligations and enforce our terms and policies.
Sharing Your Information
We may share your information with:
- Service Providers
– Third-Party Vendors: We share information with third-party vendors who perform services on our behalf, such as payment processing, data analysis, and customer support.
- Business Partners
– Affiliates and Partners: We may share information with our affiliates and business partners to offer integrated services and for marketing purposes.
- Legal Requirements
– Compliance with Laws: We may disclose your information to comply with legal obligations, respond to legal requests, and protect our rights and safety.
- Consent
– With Your Consent: We may share your information with third parties when we have your consent to do so.
Your Choices and Rights
You have the following rights regarding your personal information:
– Access and Update: You can access and update your account information through the app.
– Opt-Out: You can opt-out of receiving promotional communications by following the unsubscribe instructions in the emails or through app settings.
– Location Data: You can control the collection of location data through your device settings.
– Data Deletion: You can request the deletion of your account and personal information by contacting our customer support.
Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, loss, or destruction. However, no system is completely secure, and we cannot guarantee the absolute security of your information.
Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our app and updating the effective date. Your continued use of our services after the changes take effect constitutes your acceptance of the updated policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Drove Rides Customer Support
Email: support@droverides.net
Phone: +1 (215) 621-8658
Address: 2246 S Hamilton Rd, Columbus OH 43232