Terms and Conditions (DROVE T’s & C’s)

These Terms and Conditions (“Terms”) govern your use of the ride-hailing services provided by Drove Rides (“Company”). By using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

1. Service Provision:

  – The Company provides a platform connecting riders with drivers for transportation services.

  – Users may request rides through the Company’s mobile app or website.

2. User Responsibilities:

  – Users must provide accurate and up-to-date information when using the service.

  – Users must adhere to all applicable laws and regulations while using the service.

  – Users are responsible for their conduct and behavior while using the service.

3. Ride Requests:

  – Users may request rides through the Company’s app by providing pick-up and drop-off locations.

  – The Company will match riders with available drivers based on proximity and availability.

4. Payment:

  – Riders will be charged a fare for each ride, which may include base fare, distance traveled, and time spent on the trip.

  – Payment will be processed through the app using the user’s preferred payment method.

  – Drivers will receive payment for completed rides, minus any applicable fees or commissions.

5. Cancellations:

  – Users may cancel ride requests at any time before the driver arrives, subject to cancellation fees as determined by the Company.

  – Drivers may cancel ride requests if they are unable to fulfill the request for any reason.

6. Safety and Security:

  – The Company prioritizes the safety and security of both riders and drivers.

  – Users must adhere to the Company’s safety guidelines and report any safety concerns or incidents immediately.

7. Dispute Resolution:

  – Any disputes between users and drivers will be resolved through the Company’s dispute resolution process.

  – Users and drivers may contact customer support for assistance with disputes or complaints.

8. Termination:

  – The Company reserves the right to terminate or suspend user accounts for violations of these Terms or for any other reason deemed necessary.

  – Users may terminate their accounts at any time by contacting customer support.

9. Changes to Terms:

  – The Company may update or modify these Terms at any time. Users will be notified of any changes, and continued use of the service constitutes acceptance of the updated Terms.

10. Governing Law:

  – These Terms are governed by the laws of United States. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in US.

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you have any questions or concerns about these Terms, please contact us at legal@droverides.net.

Drove Rides

April 1 2024